How Our Place Saved $1.5 Million on Supply Whereas Slicing Provide Situations in Half With ShipBob – Tech Defend


Study the way in which fashionable kitchenware and cookware mannequin Our Place leverages ShipBob’s success choices to drive value monetary financial savings whereas optimizing the patron experience.

Purchaser Profile

Primarily based in 2019, Our Place is a recent kitchenware and cookware agency on a mission to make cooking and sharing a meal a greater, additional joyful experience. Beginning with the viral Always Pan — a shiny however versatile pan that does the roles of 10 typical cookware gadgets — Our Place has innovated dwelling gear, devices, and tableware to streamline kitchens whereas bringing of us collectively. The mannequin serves hundreds and hundreds of shoppers all through the US, the UK, Canada, and Australia, making good on its goal to assemble a good greater desk with room for all.

Key metrics

  • 6 ShipBob success services inside the US, Canada, and Australia
  • $1.5M saved in outbound freight costs by distributing inventory all through ShipBob’s group
  • >1.2 million parcels anticipated to ship in 2024
  • 0.5 days to fulfill an order
  • 2.5 days to modify an order from the warehouse to purchaser’s door
  • 98% of dwelling US parcels avoid highest-cost zones

About Our Place

As an immigrant settled in California, Shiza Shahid wanted to reconnect with a method of home.

Impressed by the nourishing meals she had grown up with, she started finding out to arrange dinner, and shortly discovered a model new passion. The entrepreneur seen the enjoyment that bought right here from home cooking and gathering spherical a desk for a meal – however as well as puzzled if there was a larger methodology to do it.

After realizing that no kitchenware mannequin made merchandise for up to date, multicultural cooks, Shiza and her companion, Amir Tehrani, bought right down to create their very personal. The pair based mostly Our Place to invent dwelling gear that celebrated distinctive cooking traditions whereas making cooking easier, beginning with their flagship product: the Always Pan.

The Always Pan quickly turned a viral sensation, and Our Place has been rising ever since. The mannequin has expanded its product line, retail presence, and world market, and continues to please prospects internationally with new and progressive devices to help of us be part of by cooking.

We sat down with Ali Shahid, the COO of Our Place, to debate how the mannequin leverages ShipBob’s success know-how and world success group to streamline operations, maximize cost-savings, and ship unforgettable purchaser experiences.

Managing success for a viral cookware mannequin with a 2-person operations workforce

As suggested to ShipBob by Ali Shahid, COO of Our Place.

We sought successful companion primarily for his or her distinctive operational capabilities. Our priority was discovering a companion in a position to successfully coping with large-scale success whereas moreover streamlining our workflows. ShipBob emerged as the right match, meeting our needs previous expectation.

Our Operations workforce operates with distinctive effectivity, normally assigning a single gifted specific individual to deal with all workflows inside an entire function. A main illustration is our success division, the place one specific individual oversees end-to-end operations all through seven warehouses.

This stage of accountability for a mid-market mannequin is made attainable by ShipBob’s know-how and intensive group, which handles a great portion of the operational workload. Consequently, we’re in a position to direct our consideration within the course of managing exceptions inside workflows in its place of the workflow itself.

@ourplaceafter 3 years of research, innovation, and testing, and an entire lot of prototypes, it’s lastly proper right here! introducing the Titanium Always Pan® Skilled, made with the revolutionary toxin-free NoCo know-how. it’s the first-ever nonstick experience impressed by nature and designed to last a lifetime. Light it on hearth Scrub it with metal Throw it inside the dishwasher Change the way in which you put together dinner with out finish #alwayspanpro #alwayspan #ourplace #titanium #toxinfree

♬ distinctive sound – From Our Place

In commonplace success settings, a big workforce is normally required to orchestrate the cargo of merchandise from fairly a couple of warehouses. Nonetheless, with ShipBob, their platform gives insights into the effectivity of each group warehouse on any given day. I can merely entry metrics such as a result of the number of parcels shipped, widespread transit events, bundling effectivity, and the everyday value per parcel from a specific warehouse—all slacked on to me day-to-day.

“ShipBob has reworked our operations proper right into a key aggressive edge. I doubt any of our opponents can match our capability to acquire orders and ship them inside two and a half days at widespread. With ShipBob, misshipments are unusual occurrences, enabling us to persistently ship on our ensures to prospects, guaranteeing they get hold of exactly what they’ve ordered.”

Ali Shahid, COO of Our Place

Leveraging intelligence inside the warehouse to fulfill purchaser expectations at scale

One different essential criterion for selecting successful companion was their superior technical proficiency. For us, technical prowess holds equal significance to operational excellence. Evaluating ShipBob’s platform to totally different success suppliers, it’s troublesome to find a match for its intensive technical capabilities. ShipBob’s construction is exceptionally sturdy, underpinning an entire know-how stack that seamlessly scales to accommodate corporations transitioning from small to mid-market and previous.

“The know-how employed by ShipBob ensures right deliveries to our prospects. ShipBob’s warehouse administration system is supplied with fairly a couple of checks and balances, minimizing the chance of incorrect devices being shipped by warehouse associates.

Ali Shahid, COO of Our Place

When evaluating ShipBob’s technical capabilities to those of many alternative success opponents, it’s important to analysis extra to know the underdeveloped state of the know-how infrastructure at quite a few greater, well-known success corporations. A couple of of those corporations are merely now beginning to assemble a technical framework in a position to accommodating the scalability of their operations and addressing the evolving needs of their retailers. Nonetheless, most are nonetheless holding onto unscalable legacy applications, which can be full of makeshift choices to cope with factors for his or her greater purchasers. Enhancing these applications is painstakingly sluggish and impedes progress at fast-growing corporations.

Fashionable corporations and operators, like Our Place, develop tailored backend choices to spice up their operational flexibility. These backends are pieced collectively using a mixture of top-tier choices, progressively altering commonplace ERPs. ShipBob gives APIs which may be agnostic to retailers’ chosen backend choices. Retailers can seamlessly enter order data from varied channels and extract success data to generate an array of alerts, notifications, or experiences. This performance lets them cope with managing exceptions and maintain a lean operational workforce.

Regarding warehouse operations, ShipBob gives know-how that empowers every warehouse worker. These staff not solely get hold of information on which devices to decide on and which subject to utilize, nevertheless as well as they’ve entry to a visual help though a GIF, guiding them on the optimum positioning of issues inside the sphere for max effectivity.

Growing to 4 warehouses with ease

We’ve acknowledged the importance of getting a group of warehouses spanning america, as a result of it’s important for us to be geographically close to our prospects. Establishing 4 warehouses has been remarkably simple from a technological standpoint. ShipBob’s know-how streamlines inventory administration all through our group, guaranteeing optimum inventory allocation.

As quickly because the inventory is allotted precisely, passing orders to ShipBob is seamless. ShipBob mechanically routes orders to the closest warehouse to the patron. We get hold of notifications confirming the warehouse chosen for transport, eliminating inventory discrepancies between the warehouses. Atmosphere pleasant inventory allocation significantly impacts our outbound transport costs, and with ShipBob, managing this has been simple.

Saving $1.5M in freight costs whereas chopping success tempo in half

By leveraging ShipBob’s US success group, we’ve significantly diminished transport events. Beforehand, it might take us 5 to six enterprise days to ship devices to prospects. Nonetheless, with the utilization of 4 of ShipBob’s US success services, the everyday provide time has been diminished to easily two and a half days from order receipt to purchaser receipt.

Growing our warehouse group from 2 to 4 warehouses has translated into substantial value monetary financial savings, amounting to $1.5 million in freight payments for Our Place. Presently, solely 2% of our parcels are reaching Zone 7 or Zone 8 collectively, indicating that 98% of our parcels are reaching Zones 1 by 6. By transport domestically to lower zones, we’re attaining primarily probably the most very important reductions in outbound costs.

“Growing our warehouse group from 2 to 4 warehouses has translated into $1.5 million in freight value monetary financial savings for Our Place. It moreover decrease our fulfilment and transport events in half, from 5 or 6 days to easily 2.5 days.”

Ali Shahid, COO of Our Place

Driving $500,000 per day in additional trip revenue whereas delivering sooner than Christmas

Being near our prospects wasn’t merely essential for delivering an distinctive purchaser experience; it moreover significantly boosted our revenue. Our Place’s merchandise are readily gifted, which signifies that day by day we’re in a position to ship orders sooner than a severe trip interprets into over half a million {{dollars}} in revenue.

Pre-ShipBob, the ultimate day prospects could place orders and procure them by Christmas was throughout the fifteenth or sixteenth of December. Now, we’re in a position to lengthen that to the nineteenth or twentieth, assured that even with cost-effective flooring transport, we’ll ship the devices in time for the holiday. This extension permits us to grab an extra 4 or 5 days of revenue, totaling over two million {{dollars}}.

Streamlining DTC & B2B fulfilment by a single companion

Having the an identical companion cope with every direct-to-consumer and business-to-business orders is crucial. Managing separate inventory swimming swimming pools for DTC and wholesale may very well be troublesome, making it essential to maintain unified inventory all through all channels.

ShipBob permits us to serve every our direct-to-consumer (DTC) prospects and our business-to-business (B2B) purchasers, which embody Nordstrom, Purpose, Bloomingdales, and Saks. This encompasses direct vendor shipments and B2B wholesale operations, all managed seamlessly all through ShipBob’s warehouse group. Outbound freight costs from our warehouses to theirs are lower with our nationwide footprint, irrespective of who’s defending the payment.

@ourplacewe’re in @objective, and for us, that marks a pretty big milestone. how did we get proper right here? 4 years of working to make home cooking additional joyful and accessible for everyone. 4 years of innovating, creating, cooking. 4 years of bringing top quality merchandise for cooking and gathering — to as many kitchens and tables as we’re in a position to. now, starting this week, you may discover #OurPlace in over 600 neighborhood #Purpose outlets spherical america. and we’re merely getting started.

♬ оригінальний звук – polli :>

Reaching line merchandise visibility for additional clear billing

Few retailers actually really feel absolutely comfy with the funds they get hold of from their success companions.

With ShipBob, billing turns into simple and clear. All billing data seamlessly integrates into our private know-how stack, allowing us to mechanically calculate the anticipated prices for each parcel. We are going to merely consider these calculated portions with the exact prices, eliminating any guesswork. This stage of transparency instills confidence inside the accuracy of the funds we get hold of from ShipBob.

I couldn’t fathom reverting to our earlier billing practices with prior 3PL companions. We would get hold of Excel spreadsheets and battle to verify if the dimensions and weights of our shipped parcels have been right. We would have liked to rely solely on the phrase of our outdated 3PL. Determining whether or not or not a supplier had added a particular accessorial value was troublesome, and typically, the prices appeared unjustified. Virtually every month, we found ourselves having to request credit score ensuing from discrepancies.

After transitioning to ShipBob, I get hold of a consolidated bill encompassing all deciding on, packing, and outbound freight prices. There’s no ambiguity regarding the bill’s accuracy as a result of it’s purely mathematical. We conduct our private calculations, consider them to the line-item bill we get hold of, and if there will not be any disparities between the anticipated and exact prices, we proceed with confidence.

Enabling personalized packaging and pristine unboxings

When a model new purchaser receives a product from us, it marks their preliminary interaction with our mannequin, demanding a flawless and impeccable experience — an everyday ShipBob’s know-how permits us to achieve.

For instance, we required utilizing our personalized packaging in its place of ShipBob’s customary packing containers, and ShipBob seamlessly accommodated this request.

Furthermore, we prioritize sustainability by avoiding utilizing plastic in any of our outbound packages, a comply with ShipBob completely helps. This dedication to sustainability aligns with our dedication to providing an distinctive purchaser experience.

ShipBob not solely integrates our personalized packaging into their processes however as well as incorporates it into their boxing algorithm. This ensures that every parcel is packed inside the appropriately sized subject, maximizing effectivity. With ShipBob’s know-how, we’re in a position to promptly decide whether or not or not devices are being packed in primarily probably the most space-efficient methodology or if there are alternate options for enchancment based mostly totally on merchandise dimensions.

Scaling globally with ShipBob in Australia and Canada

A single integration with ShipBob permits us to scale globally. Partnering with ShipBob has enabled us to retailer inventory and ship orders out of success services in Australia and Canada.

Every ShipBob success center runs on the an identical core know-how platform. By unifying globally by ShipBob, the work that we do as quickly as is made obtainable all through all of the warehouse group.

“In 2024, we must be transport over 1 million parcels out of the ShipBob group. The worldwide scale of ShipBob’s group permits us to go to quite a few markets with out taking on additional know-how costs.”

Ali Shahid, COO of Our Place

Our Place’s workforce at ShipBob

Eric Leonard

Eric is the Service supplier Success Supervisor at ShipBob who helps Our Place.

Wes Duquette

Wes is the VP of Service supplier Success & Implementation at ShipBob and helps assist Our Place.

Divey Gulati

Divey is the Co-Founder and COO of ShipBob, and serves as a result of the Govt Sponsor for Our Place.

Michael Harris

Michael is part of ShipBob’s Service supplier Care Group, and helps assist Our Place.

Rachel Olah

Rachel is the Senior Method and operations Supervisor at ShipBob that helps assist Our Place.

Get started with ShipBob

Want to improve your ecommerce success method and scale your enterprise? Uncover if ShipBob is the suitable match to your mannequin and request successful quote beneath.

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Worldwide scalability

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